Q: Where are classes held?

A: On site at your child’s preschool. We use outdoor and indoor space depending on the school and what’s available that day.

Q: What if it’s too hot/cold?

A: We adhere to the school’s weather policy regarding heat and cold. Quite simply, if the school says it’s too hot or cold to go outside, we conduct class inside or reschedule.

Q: What should my child wear to class?

A: Comfortable is the name of the game, we’re not too picky! While we can absolutely work around it, we would recommend staying away from stiff shoes like cowboy boots.

Q: What’s your holiday policy?

A: Kids Elevated has six program breaks a year. They are already factored into tuition, so your monthly amount stays the same whether a month has 3, 4, or 5 classes.

Those breaks are: a week in late May, a week in late August, Thanksgiving week, a two-week winter break covering Christmas and New Year’s, and spring break. Exact dates shift each year. We publish them in your Parent Portal as soon as they’re set, and we notify you at least a week before a closure.

We set our own program calendar (we generally align with Austin ISD, but we don’t separately observe every federal holiday). Because class happens at school, we also can’t meet when your school is closed on a class day. Those school closures are already in the annual average too.

Q: Will my child’s instructor change from week to week?

A: No way! Kids Elevated takes immense pride in our amazing team of instructors! We hire career instructors, not just “seasonal” employees. We understand that consistency is KEY, which is why most of our coaches have been with us for years! This is not a side job, we seriously love working with kids! :-)

Q: How do I cancel?

A: In the Kids Elevated Parent Portal, open Cancel Enrollment. Pick the class, confirm, and you’re done. There is no 30-day notice and no cancellation fee.

Your child finishes the month you’re already in, and you aren’t billed again. If you already know their last day (a move, a school change, kindergarten), you can set a future last attendance date there before that month is billed, and that final month is charged only for the scheduled classes through that date.

Q: Do you take photos/can I see my child’s progress?

A: Yes. Coaches take photos during class when it’s safe, and we share them in your private Parent Portal so you can see what they’re learning. We aim for about once a month; supervising the class always comes first though.

Photos stay in the portal. We don’t post your child’s image on social media, our website, or ads. A class album is visible to the other families in that same class.

You can opt out of photos by emailing WeCare@KidsElevated.com or calling 512-200-3847. If you ever want a specific picture removed, tell us and we’ll take it down—no explanation needed.